Outbound Sales Representative
Here are some ideas on how an Outbound Sales Representative can help you drive sales growth and expand your customer base successfully.
What is Outbound Sales Representative?
Outbound Sales Representative’s main role is to function as a point of contact for customers on behalf of the company. They are the one who usually educates the customer and provide relevant information regarding the offered product and services. Their main goal is to convert a lead into a sale. This is often why it’s extremely critical that organizations work with an extended workforce that fully understands the business requirements. Below are just some of the responsibilities performed by an OSR.
Key Responsibilities
- Make outgoing calls to potential customers to schedule high-quality leads for sales
- Make sales or recommendations for products or services that may better suit client needs
- Retrieve customer information and enter it into the system
- Follow up leads to get it converted into sales
- Set up new customer accounts, access existing customer accounts, and manage sensitive customer data across one or more computer systems
- Answer customer’s questions and clarifications regarding product and services
These tasks are particularly well-suited to being outsourced. The truth of the matter is, you can’t do it all. It’s better to be really good at a few things than to spread yourself and your resources too thin. By outsourcing all or a portion of your sales programs, you can dedicate your in-house resources to other projects while ensuring your sales efforts continue to be optimized.
Why Do Businesses Outsource Lead Generation?
Businesses often outsource their lead generation offshore to allow their sales team to focus on converting leads and meeting sales targets as well as establishing and building relationships with customers. Lead generation is a fairly time-consuming aspect of sales with a smaller percentage of leads being converted to actual prospects, so it makes good business sense to have this role performed by lower cost staff.
Also, by giving your local sales team the time to nurture and convert leads to sales, your business will become more profitable and your employees are likely to have a higher level of satisfaction with their role.
Our Clients
Brands We Have Worked With
Testimonials
What our clients say about us
Client Reviews
I’ve been working with an assistant hired via Saratel since August last year. So happy! There was some hard work in the beginning, mostly related to training, and a lot of…
Bridget Holland
Marketing Director
Prior to working with Saratel Solutions, I have had 2 VA’s working for me. They did not have the resources, supervision and accountability that Saratel Solutions…
Andrew Rivet
Marketing Director
Our office has been working with Saratel Solutions for approx 1 year. The team at Saratels solutions took the time to fully understand the nature and envi…
Nicholas Robertson
Paralegal
Working with Saratel has been a great pleasure. The feeling was about what’s best for my company. They went along with my pace and patiently worked…
Andy Hoang
CEO