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I’ve been working with an assistant hired via Saratel [Solutions Inc.] since August last year [2019]. So happy!
There was some hard work at the beginning, mostly related to training, and a lot of it because my processes weren’t very clear, but the technology worked perfectly to communicate [with my member]. Screen sharing and recording mean[s] Didi, [my member], now has a whole library of “how-to” videos she can refer to and that issue has gone away.
I love having Didi working for me and with me. So much that even in current difficult times when the business has collapsed, I’ve found ways to pivot so that I can keep her. She’s a central part of my plans to expand when we get to smoother times.
Prior to working with Saratel Solutions, I have had 2 VA’s working for me. They did not have the resources, supervision and accountability that Saratel Solutions have offered as part of their services. I have been working with Saratel Solutions for over 6 months now and only recommend them to my business partners and associates.
What makes them different is that they screen the candidates with you so you are happy with the quality of the services you will be getting, their internet is always reliable with back up servers unlike the other companies I have had in the past and communications between management and my team have always been open and efficient.
Affordable pricing and quality services. Highly recommend this company for offshore staffing solutions.
Our office has been working with Saratel Solutions for approximately 1 year. The team at Saratel solutions took the time to fully understand the nature and environment of our firm so they could provide us with a suitable virtual assistant that would be able to perform the tasks required.
Saratel solutions did exactly this and their virtual assistant has been very professional, willing to learn, and has allowed our firm to create an effective management system for all its administrative areas. In particular, their virtual assistant has assisted our office in our accounts department, allowing our firm to maintain a steady revenue stream. Although our virtual assistant operates offshore, we still feel that our virtual assistant is a valued member of our team and we are able to always be in constant communication.
Saratel’s main point of difference is the level of customer focus it puts into each and every client. Given the busy nature of a law firm, it was important that our virtual assistant was able to pick up things quickly and learn to adapt and respond appropriately to sudden changes and challenges faced within the firm.
If you are looking for a virtual assistant, regardless of your type of business, I would definitely recommend Saratel Solutions. They are focused on finding a person suited to your needs and are willing to go above and beyond to ensure that you are satisfied with their outcomes.
